Manufacturing | Corporation

Rethinking Customer Service
with Modern Technologies

Pexco brands, Husqvarna Bicycles and R RAYMON, have become international players in e-mobility. With the emergence of e-bikes, however, came difficulties for bike dealers to perform service and maintenance efficiently. We worked closely with Pexco to create a better experience for their customers by building and launching a continuous digital service process.

Thanks to the digitalization of customer service processes, we have reduced the turnaround time of service requests by 32% and have fully automated frequent requests

The
Challenge

Tracking service requests across bike dealerships cause major delays when not properly organized. By creating an intuitive, easy-to-use service app, we simplified the documentation of inquiries, to support requests that can be processed more quickly.

Building Products with
Users in Mind

Since we brought all stakeholders to the table as early as the conception phase, it has enabled us to completely rethink service processes and create a modern solution that is faster, more economical, and more customer-friendly.

Identifying Users
Needs and Requirements

By analyzing the current bike dealer service process, we identified the potential for automation and standardization, simplifying ordering options for spare parts, improvement in the data quality, and best of all, a significantly faster recording of service cases from end-users.

Faster Service,
Happy Customers

The digitalization of service and warranty processing not only enables a better brand experience for customers and partners but also represents a major savings potential. With the successful launch of a powerful intuitive mobile application, Pexco is well-positioned to capitalize on the opportunity that a mobile-first world presents.

Scope

  • Ideation Workshop
  • User Experience Workshop
  • QR Code and Bike Traceability Workshop
  • Requirements Engineering
  • Agile App Development
  • API and Middleware Development
  • App Launch and Maintenance

Remote Team

  • DevOps Engineers
  • UI / UX Designers
  • Front and Back End Engineers
  • Test Engineers

Technologies

  • Angular
  • NativeScript
  • ASP.NET Core
  • Azure

We Would Love to
Hear From You!

Get in touch today by using the form to the right, send us an email, or call us directly!

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